IMPORTANT: Read carefully all the information and protocol to follow. Please note that if you have just obtained and formalized your entrance reservation, you will have accepted the conditions set forth herein and must comply with them.
Garajonay National Park has the right to penalize companies, agencies or groups that do not respect the given scheduled times, guidelines and norms of reservations and this includes penalties for failure to cancel reservations in due time or no-shows.
THE RESERVATION CONSISTS OF 2 STEPS:
RESERVATION PROCESSING: Select date and time slot. Complete the requested information (full name of the guide or companion, number of persons, origin, etc.) It is not necessary to print the reservation form since it can be checked on any mobile device, tablet, etc.
YOU HAVE TO CONFIRM YOUR RESERVATION THE PREVIOUS DAY by email: cvgarajonay@oapn.es, or by phone at 922 477 223 from 9 am to 1 pm.
PROTOCOL MEASURES COVID-19: Each person of the group must respect the safety distance and comply with the safety measures set out in the posters located in the Visitors Center. The use of a mask will be compulsory inside the buildings and no element of the exhibition should be touched or manipulated.
Punctuality is important: proper organization of other groups as well as non-guided people who also want to visit the Center depends on it. The requested time slot must be respected. The starting time of your reservation corresponds to the entrance to the main building and the ending time, to your departure. If you wish, you can extend your visit in the rest of the spaces (House of Memory, gardens, shops, rest areas, viewpoints, etc.), so long as the capacity indicated on the signs is respected. If a group arrives more than 10 minutes late for the reserved slot the right to visit the center will be lost. In the case of extenuating circumstances you can contact the staff of the Center by telephone and we will attempt to make compliances so long as there is availability for it and it does not affect other users.
IF YOU ARE NOT GOING TO USE YOUR SLOT, PLEASE, CANCEL YOUR RESERVATION AS SOON AS POSSIBLE: due to the limited capacity of the Center with the new covid-19 protocol, please cancel your reservation as soon as possible if you are not going to use it. This way other groups will be able to enjoy the visit. To cancel your reservation is very easy: go to the reservation website and use your reservation number and password to cancel it. You can also do it by sending and e-mail to: cvgarajonay@oapn.es or call 922 477 223.
THANK YOU SO MUCH FOR YOUR COOPERATION.
This is a free service offered by Garajonay National Park and therefore incurs no cost for any of the members of any group.
If you need to resolve any question, contact cvgarajonay@oapn.es
In the Visitors Center we do not distribute printed informational material (brochures, maps…).
To download information of the National Park go to:
https://www.miteco.gob.es/es/parques-nacionales-oapn/red-parques-nacionales/parques-nacionales/garajonay/default.aspx